ast Updated: July 2026
At Dexo Agency, we are committed to delivering high-quality digital marketing services and providing a professional experience for every client. Please read our refund policy carefully before purchasing any of our services.
1. Digital Services
Dexo Agency provides digital services, including but not limited to:
- SEO Audits
- Website Analysis
- Digital Marketing Consultation
- Content Strategy
- Website Optimization
- Business Growth Recommendations
- Marketing Reports
- Other online consulting services
As these are personalized digital services, refunds are subject to the conditions below.
2. Before Work Begins
If you request a cancellation before our team has started working on your project, you may be eligible for a full refund.
3. After Work Has Started
Once work has begun, research has been completed, or any part of the agreed service has been delivered, refunds cannot be guaranteed.
Because our services involve professional time, expertise, and customized work, completed or partially completed services are generally non-refundable.
4. Project Cancellation
You may cancel your order at any time before work begins by contacting our support team.
If the project has already started, any refund will be considered based on the amount of work completed.
5. Customer Responsibility
To ensure timely delivery, clients are responsible for providing accurate information, website access (when required), and any requested project details.
Delays caused by missing information from the client do not qualify for a refund.
6. Satisfaction
Our goal is complete customer satisfaction.
If you are not satisfied with your service, please contact us first. We will make every reasonable effort to review your concerns and provide an appropriate solution whenever possible.
7. Duplicate Payments
If you accidentally make duplicate payments for the same service, we will promptly refund the additional payment after verification.
8. Chargebacks
If you experience any issues with your order, please contact us before initiating a chargeback.
We are committed to resolving concerns quickly and fairly.
Unauthorized or fraudulent chargebacks may result in suspension of future services while the case is being reviewed.
9. Refund Processing
Approved refunds will be processed using the original payment method.
Processing times vary depending on your payment provider and financial institution and may take 5–10 business days.
10. Contact Us
If you have any questions regarding this Refund Policy or would like to request a cancellation, please contact us:
Dexo Agency
Email: contact@dexoagency.online
Phone: +44 7367 068875